Help Desk

As a member of the Help Desk Support Team, you will be providing technical assistance to the facility and helping ensure reliable use of company technology. Your primary responsibility will be to troubleshoot hardware and software issues, manage user access, and track support requests.

• Provide first level support to all users including document/label printing, troubleshooting, and installation of new software/hardware and answering general user questions.
• Log and track all IT issues using help desk software.
• Train users on Nott supported software.
• Perform user administration functions, including assignment of necessary user identifiers, passwords, various permissions and access rights.
• Create documentation of best practices and processes.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

• 2+ years post high school education in Computer Science/related field OR 2+ years of professional IT experience in a multi-site corporate network environment.
• Ability to support client OS (Windows Operating System), application software (Microsoft Office), and mobile device operating systems (iOS, Android, etc.)
• Ability to troubleshoot and use deductive reasoning skills to choose the best solution from a few choices
• Effective communication skills both written and verbal
• Ability to work independently, set priorities and deliver results