Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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At H&R Block, we believe in the power of people helping people and strive to elevate how we work, serve, and lead in our industry. We are focused on a high-performing, connected culture where everyone belongs.

A typical day in this role involves supporting a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. The position starts with a flexible part-time schedule in late fall and transitions to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients to ensure quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience; escalate to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as the onsite point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to schedule tax office associates and ensure work is completed by deadlines with attention to quality standards and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Ability to work independently with minimal supervision.
• Flexible schedule of 40 hours per week, with flexibility based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility requirements apply).

H&R Block is an equal opportunity employer that values diversity in the workplace. We welcome and celebrate differences in gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe and belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized on Best Companies lists, with colleagues who are committed to helping each other grow and succeed.

Note: This is a sponsored job listing. If you’re looking to make an impact, H&R Block is the place for you.

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