Business Support Team Leader

Business Support Team Leader

The closing date is 22 February 2026

We are looking for an organised and proactive administrator to provide high‑quality administrative and secretarial support to the Estates & Facilities Directorate management team. You will be responsible for producing professional correspondence, maintaining accurate records, and ensuring all documentation complies with Trust standards and GDPR requirements.

Working closely with the Estates & Facilities Administration Manager, you will play a key role in delivering an efficient and responsive service for staff, visitors, and customers. You will also deputise for the Administration Manager when required. In addition, you will lead and support the Administration Team, providing day‑to‑day supervision, guidance, and training to ensure consistent service delivery and ongoing staff development.

We are seeking an organised and proactive administrator to provide comprehensive administrative and secretarial support to the Estates & Facilities Directorate management team. You will produce high‑quality professional correspondence and maintain accurate, compliant records in line with Trust standards and GDPR requirements.

Working closely with the Estates & Facilities Administration Manager, you will play an important role in delivering a responsive, high‑quality service for staff, visitors and customers, including deputising for the Administration Manager when needed.

You will also supervise the Administration Team, offering day‑to‑day leadership, guidance, training and support to ensure consistent service standards and to promote ongoing development within the team.

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person‑centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

• Manage and prioritise your own workload independently, using initiative and knowing when to escape issues.
• Act as a key point of contact for managers, staff, contractors and suppliers, ensuring a high standard of service and communication.
• Process orders for goods, services and contracts, track progress, chase invoices and maintain accurate financial records in line with Trust requirements.
• Source goods and services, working closely with Managers, Finance, Procurement and suppliers.
• Handle calls, enquiries and complaints professionally, responding within agreed timescales with empathy and good judgement.
• Produce accurate letters, reports and documentation, including copy and audio typing.
• Update and close Estates & Facilities incident records (Datix) as required.
• Organise meetings, travel, hospitality and prepare supporting materials.
• Take minutes for key Directorate meetings such as Water Safety, Fire Committee, Asbestos Committee and others.
• Manage and monitor generic inboxes (e.g. E&F Admin, Car Parking, Access…