Cardiology Administrative Assistant

As our Cardiology Administrative Assistant, you’ll play a key role in the smooth day‑to‑day running of our Cardiology appointment service. You will handle patient enquiries, manage general queries, and book appointments, ensuring an efficient and well‑organised service. This is a patient‑facing role, so you’ll work closely with patients, relatives, and members of the public. Our team prides itself on delivering a friendly, professional, and supportive service to everyone who contacts us.

You will manage your own busy and varied workload each day, helping to keep our Cardiology service running smoothly.

• Working independently to ensure waiting lists are well‑managed and appointments are booked efficiently.
• Prioritising and triaging referrals in a timely manner, including liaising with multidisciplinary clinical teams.
• Maintaining accurate and up‑to‐date pending lists for appointments.
• Producing accurate monthly waiting‑time data.
• Checking referral data and spreadsheets to ensure all referrals are actioned appropriately.
• Requesting patient notes from the RUH and external hospitals.
• Completing a range of administrative tasks, including scanning, emailing, filing and managing paperwork, and to be responsible for identifying and managing capacity issues which in turn maintains operational efficiency, ensuring additional lists (with the correct staffing) are put in place.
• Ensuring accurate data handling. To note urgent and other requests which may require priority treatment and book accordingly.
• Communicating effectively with patients, relatives and all disciplines of staff in order to ensure an efficient and effective service. Relaying messages, in a polite and helpful manner, taking independent action as appropriate, and including telephone and email queries.
• Checking all patient details, safety alerts and special requirements, liaising with GP surgeries, other hospitals and consultant secretaries as necessary, and ensuring that any change of patient details is made promptly and accurately at the point of referral or appointment confirmation.
• Ensuring the correct prescription‑only medicine preparation is sent to patients prior to specialised imaging appointments. In addition, this requires accurate inventory to comply with medicines law.
• Contacting patients by telephone and raising safety issues with the relevant clinical modality lead as necessary.
• Handling aspects of private patient appointments, liaising with the finance department and consultants as necessary, in accordance with the Trust's private patient policy and departmental procedure.
• Contributing ideas and initiatives towards creating and maintaining an effective and efficient service. Making best use of IT and being involved with the changing technology as this becomes available.
• Keeping WLI and additional ad‑hoc lists updated, ensuring lists are booked, staff are informed and appointment slots fully utilised.
• Other related duties including keeping documents and information leaflets in stock for multiple appointment letters, emailing information (in accordance with Trust policy), and sorting post.
• Providing cross‑cover within the Cardiology Department as and when the service requires (including Reception).
• Acting as a key member of a multidisciplinary team sharing responsibility for the smooth operational running of the department.
• Being flexible to the needs of the department.
• Adhering to all hospital policies ensuring all mandatory training is kept up‑to‑date.

Please note – due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or who will need sponsorship at the end of a current visa, e.g. those with graduate visas) should review the eligibility criteria on the  website before applying:
Overview –

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community.

No matter what your role is, we value everyone's contribution in supporting the…