Residence Receptions Supervisor

Residence Experience Receptions Supervisor

Are you passionate about delivering outstanding customer experiences? We’re looking for a Residence Experience Receptions Supervisor to join our team. This is a 12‑month fixed‑term, full‑time role (36.5 hours per week) requiring flexibility to work five days out of seven between 7:00 am and 10:00 pm.

We have over 5,000 bedrooms, primarily occupied by students during term time, and which operate as a hotel for short stays and conferences during the summer months. We run several receptions both on campus and in the city to serve these customers. This position will predominantly involve supervising our City receptions.

The Residence Experience team is responsible for ensuring outstanding service is delivered across all customer groups. In this supervisory role you will:

• Supervise core and casual staff members and assist with their training.
• Work closely with the City Experience Coordinator to ensure all City receptions deliver a consistent level of service.
• Communicate confidently with customers in‑person, on the telephone and via email.
• Establish strong working relationships with other university departments and key stakeholders.

You will have the ability to work in a fast‑paced environment with conflicting priorities. You will need to have previous experience in a customer‑focused role and be able to demonstrate times when you have provided excellent customer service.

This is a full‑time, fixed‑term position working 36.5 hours per week, with an expected end date of January 2027.

For an informal discussion about the role, please contact Laima Machin, Campus Experience Team Leader () or Calum Lloyd, City Experience Team Leader (). However, please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds and communities, particularly from under‑represented groups.

We are committed to maintaining a safe and secure environment for our students, staff and community by reinforcing our Safer Recruitment commitment. We are a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, an autism‑friendly university and are committed to building disability confidence and supporting disabled staff.

Right to Work in the UK:
We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting:
We are constantly seeking to reduce unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension scheme
• Generous annual leave allowance with an additional 5 discretionary days
• A wide range of personal and professional development opportunities including Apprenticeships, Linked In Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family‑friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and interest‑free loan to help with the cost of some immigration expenses