Mail Services Assistant

Mail Services Assistant About The Role

The Mail Services Assistant is responsible for sorting, processing and distributing all incoming mail and parcels. The role may involve travelling across the Claverton Down campus to make deliveries and collections, or assisting students at a customer‑focused counter. The position utilises modern Franking technology and tracking software to deliver high‑quality service.

Hours of work total 36.5 hours per week:
Monday to Friday 08:30‑18:45 and Saturdays 08:20‑12:30.

• Strong organisational skills
• Experience in customer service
• Flexibility and adaptability
• Clear written and spoken communication
• Basic computer literacy
• Valid UK driving licence

• Campus Services New Starter Bonus £1,000 payable after six months (pro‑rata for part‑time).
• Campus Services Refer a Friend bonus.
• Generous annual leave allowance with 5 discretionary days.
• Employer contributory pension scheme.
• Cycle to work scheme.
• Electric vehicle salary sacrifice scheme.
• Staff discount at Team Bath gym.
• Discounted postgraduate tuition and language courses.
• Professional development opportunities (apprenticeships, Linked In Learning).
• Local discounts, e.g. free entry to Holburne Museum.
• Family‑friendly workplace.
• Excellent reward package.
• Relocation allowance.
• Visa reimbursement and interest‑free loan.
• Employee assistance services through Health Assured.

Right to Work in the UK:
We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee eligibility for visa sponsorship and all offers are conditional on meeting right to work requirements.

Anonymous shortlisting:
We remove personal details such as names from application forms at the initial shortlisting stage to reduce unconscious bias.