Gynaecology Booking Co-Ordinator

Gynaecology Booking Co‑ordinator

We have an exciting opportunity to join our Gynaecology Department in a varied and rewarding administrative role, supporting both patients and clinical teams.

This busy, people‑focused position involves coordinating patient appointments, responding to telephone and email enquiries, preparing clinic notes and resolving a wide range of administrative queries. At times you will cover the department reception desk, acting as the first point of contact for patients.

• Receive patients/visitors to the department in a friendly and courteous manner.
• Carry out a range of office duties on a daily basis (sending and receipt of e‑mails, answering patient queries over the telephone, booking appointments from referral letters, filing and other regular tasks).
• Respond to telephone enquiries, e‑mails, and answerphone messages from GPs, patients, families and trust staff.
• Ensure case notes are available and prepared in accordance with laid‑down procedures for designated outpatient clinics.
• Scan and attach e‑referrals into patients' individual electronic records.
• Communicate professionally with GPs/Practice Managers/Practice staff and all hospital staff regarding the service, referrals and appointments systems.
• Undertake audio transcription and typing of clinic and miscellaneous digital dictation as directed by the Department.

• GCSE Grade C or above in English and Maths (or equivalent).
• Educated to A‑Level (or equivalent) or equivalent experience.
• Secretarial or typing qualification.

• Previous experience of working in a customer or patient focused environment.
• Experience working in an administrative or reception setting.
• Experience working within the NHS or similar healthcare settings.
• Experience of electronic patient administration systems.
• Knowledge of medical terminology.

• Computer literate – able to use Microsoft Office packages effectively.
• Able to prioritise own workload to achieve deadlines.
• Able to handle conflict effectively and differences of opinions maturely.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.