HMCTS - PSROperational Support Officer

Operational Support Officer (Court Usher)

Location: Bath, BA1 5AF

Pay Rate: £12.86 per hour, rising to £13.25 at week 12
Assignment: Temporary ongoing
Start Date: ASAP
Working Pattern: Full-time, office-based

Brook Street are currently recruiting for an Operational Support Officer to join a busy Ministry of Justice team based in Bath.

This is a varied and rewarding role, combining court usher duties with administrative support
, offering a great opportunity to gain experience within the public sector.

The primary focus of this role is to support the Warrant and Civil team
, ensuring the smooth running of court operations. You will split your time between front-facing usher duties and office-based administration
.

• Supporting the day-to-day running of court sessions
• Welcoming and assisting members of the public, witnesses, and court users
• Escorting and looking after jurors
• Maintaining order and professionalism within the courtroom
• Providing clear directions and information to visitors

• Managing email enquiries and correspondence
• Data entry and maintaining accurate records
• Filing and organising legal documentation
• Verifying and processing information
• Providing general admin support to the wider team

This is a customer-focused role
, requiring regular interaction with members of the public and stakeholders, both face-to-face and behind the scenes.

• Strong communication skills, both written and verbal
• Good IT literacy and ability to use office systems
• Excellent organisational skills
• Ability to remain calm and professional under pressure
• High level of attention to detail

• Confident and approachable
• Friendly and professional manner
• Patient and able to handle sensitive situations
• Team player with a proactive attitude
• Able to take initiative and work independently

• This role is based within a court environment
  , so candidates must be comfortable working in this setting
• The position offers a mix of public-facing and office-based duties
  , making it ideal for someone who enjoys variety in their work

If you're looking for an opportunity to contribute to an important public service and develop your administrative and customer service skills, apply today with Brook Street.