Receptionist - Emergency Department; Shift

Royal United Hospitals Bath NHS Foundation Trust Receptionist
- Emergency Department (Shift work)

The closing date is 31 May 2026

Emergency Department Receptionist
- Part Time 30 hours per week

Are you looking for varied shift work in a fast-paced environment, with excellent learning opportunities and no two days the same? If so, we would love to hear from you.

We are looking for a motivated and reliable Receptionist to join our Emergency Department Reception Team. This is a busy, 24‑hour service where you will play a vital role in supporting patients arriving via GP referral, ambulance, or self‑presentation.

The Emergency Department operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. The role therefore requires flexibility to support a range of shift patterns across these service hours.

We are currently offering a part‑time vacancy and provide a supportive and welcoming environment within an enthusiastic and committed team of receptionists and clinical staff. This is an excellent opportunity to develop your skills while working in a dynamic and rewarding setting.

• Provide an efficient and comprehensive administration and reception service, supporting the Emergency Department’s clinical teams.
• Provide front‑of‑house services to patients and relatives in a professional and sensitive manner ensuring confidentiality at all times.
• Deal with all Emergency Department telephone and email queries.
• Book in and direct all patients who attend the Emergency Department, carrying out a basic triage of patients, taking into account the severity of the complaint, and ensuring clinical staff are aware of their arrival as necessary.
• Provide empathy when dealing with highly sensitive areas, such as relatives of very poorly or deceased patients, or with sensitive health conditions.
• Undertake any clerical duties as deemed necessary and reasonable, working autonomously and without direct supervision to prioritise and complete the workload, using established practices and procedures, seeking support if appropriate.

• Understanding and knowledge of general office equipment (computer, photocopier, scanner, telephone system).

• Previous experience within a clerical environment.
• Previous Emergency Department or Hospital receptionist experience.

• Ability to handle several tasks at once with frequent interruptions and prioritise workload.
• Evidence of ability to communicate with all levels of staff and members of the public.
• An understanding of the meaning of confidentiality and the requirement for this to be maintained.
• Ability to deal with the general stresses of working with difficult patients and the distressing circumstances that can arise.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal United Hospitals Bath NHS Foundation Trust