Senior Medical Secretary

Senior Medical Secretary

Closing date: 22 June 2026

Provide comprehensive secretarial service and support to assigned consultant(s) and their team, including:

• Word processing, audio typing, scanning and letter composition to produce clinic letters and other documents.
• Preparing and organising papers for meetings, attending and taking notes when necessary.
• Liaising with nurses, doctors and multidisciplinary teams including Outpatient Bookings teams.
• First point of contact for telephone inquiries, taking and relaying messages, prioritising issues and taking action as appropriate.
• Assisting with consultants’ diaries, organising meetings and rotas.
• Dealing with incoming correspondence and expediting issues.
• Dealing with patient complaints and learning from responses.
• Developing and maintaining computerised filing systems and using IT such as Windows/Office.
• Providing secure tracing of health records.
• Providing secretarial cover across the directorate as directed.
• Assisting in induction of new staff.
• Flexible to the needs of specialty, division and Trust.

Assist the Cardiology Admin Manager in the management of the secretarial staff through:

• Organising and ensuring the smooth running of secretarial functions.
• Developing computerised systems for managing information and paperwork.
• Day‑to‑day supervision of secretarial staff.
• Carrying out appraisals and performance management.
• Ensuring appropriate level of cover, coordinating leave and sick leave records.
• Recruitment, selection and induction of staff.
• Leading the administrative team in supporting waiting‑list validation and performance management.
• Maintaining the typing rota and fair workload allocation.

• Word processing/audio typing qualifications or RSA Level II or equivalent.
• European Computer Driving Licence (ECDL).

• First‑rate knowledge of good secretarial practice.
• Ability to learn medical terminology and apply it.
• Experience with in the NHS or similar health‑care setting.
• Previous medical secretarial experience.
• Previous supervisory experience.
• Awareness of hospital practices.

• Values and respects others, treats everyone as an individual, non‑judgemental.
• Motivated to be genuinely kind and caring.
• Co‑operates with colleagues.
• Pro‑active and takes responsibility.
• Willing to learn, open to change.
• Takes pride in oneself, appearance, role and workplace.

• Computer literate in Microsoft Word and Outlook.
• Accurate and fast audio typing skills.
• Highly effective secretarial and organisational skills.
• Ability to prioritise, manage workload and time.
• Motivate, manage and develop staff using Trust procedures.
• Effective communication at all levels.
• Enthusiastic and positive attitude, willingness to learn.
• Work on own initiative and as part of a team.
• Coping effectively under pressure, meeting deadlines.
• Computer literate in other Microsoft Office applications.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.

Cardiology Outpatients, Royal United Hospital.