Admin Assistant - Band 2

Main area ENT Grade Band 2 Contract Permanent Hours 30 hours per week (Part time - 30 hours per week (Tuesday-Friday 09:00-17:00 with flexibility for 08:00-16:00)) Job  

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospitals Bath Town Bath Salary £24,465 per annum, pro rata Salary period Yearly Closing 14/08/2026 23:59

In this role you will make a difference by carrying out a variety of administrative duties that supports patient care.

You will be covering reception duties, ensuring patient records are updated and provide full clerical services to the team in the ENT department.

We are looking for people who are keen to learn about the different services offered by the department and working with a range of colleagues to support our service users.

You will be joining a friendly team working towards delivering excellent care to our patients.

This role will involve a mixture of reception duties, telephone enquiries and responding to emails.

• To support the reception team with welcoming patients
• Book and administer patient appointments and follow ups, working with other departments when necessary
• To assist the medical secretarial service including word processing, scanning, audio typing, photocopying and the composition of letters. To provide a fast and accurate copy and audio typing service to the department, producing clinic letters and other document
• To support the department with administration associated with transferring patients to other providers, assisting with scanning and uploading referrals and supporting outputs from all validation including patient led validation and clinical triage
• To liaise with Nurses, Doctors and other members of the multi - disciplinary team to provide a quality service for the patients
• To work as part of a team sharing responsibility for the smooth running of the post
• To answer telephone queries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate
• To develop and maintain computerised data bases and be point of contact for patients and consultants
• To make best use of information technology and to be involved with the changing technology as this becomes available
• Training will be available to support you to deliver basic hearing aid servicing as required by patients

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centered care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

Please see the attached job description and person specification for more information about the role.

• Able to demonstrate good literacy and numeracy skills
• Educated to minimum GCSE/O level or appropriate experience
• Proficient user of IT with excellent keyboard skills

• Knowledge & previous experience of working in the NHS or similar patient focused environment
• Previous experience working on a reception desk
• Knowledge of and previous experience of using Millennium and Microsoft Office

• Ability to communicate effectively verbally and in writing to patients…