Patient Pathway Coordinator - Breast Unit

Job Overview

Do you want to take up an exciting opportunity to join our Breast Unit admin team?

We are looking for a new Patient Pathway Coordinator to join our well established team.

If you have a calm and empathetic nature, enjoy talking to patients and can work on your own initiative this could be the job for you. You will need to be able to use your negotiating skills to with clinicians and patients to ensure that patients receive their treatment within our target times.

This post is based onsite and is a key role within the Trust.

There is always something different to learn and it is a fast paced role needing attention to detail and a sense of humour!

Full support and training is provided.

This is a part time post @ 22.5 hours – You must be able to work on Mondays and Fridays, and any other day of the week.

To provide a full and comprehensive administration service to the Breast Unit, including welcoming patients s will require the post holder to possess great communication skills and a warm welcoming manner.

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Please see the attached job description and person specification for more information about the role.

• Experience of working in a customer/patient focused environment
• Understanding of the importance of maintaining confidentiality
• Experience dealing with people (customers, patients) over the telephone or in person

• Experience of dealing with patients appointments

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
• Excellent organizational skills
• Ability to work as part of a team

• Educated to GCSE/O level or equivalent work experience

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the  website before applying:
Prove your right to work to an employer:
Overview -

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• Patient Pathway Coordinator 2026 (PDF, 248.4KB)
• Join the RUH (PDF, 1.3MB)

Name zelah kendryna Job title Patient Pathway Manager Email address  Additional information

Holly Wheeler

Senior Specialty Manager