Operations Administrator

We are an equal opportunities employer with a flexible approach. Hiring the right team is of paramount importance to us so we work with all employees to ensure they can ‘Work Where they Work Best’. Our hybrid working solution allows us to cater to the different needs of our workforce whilst still providing outstanding service to our customers. Both yours and the business’s needs will be discussed at interview to reach a mutually beneficial working schedule.

We are always keen to hear from people wishing to work with us so please review our current job vacancies below.

Purpose of the Role

We are looking for an organised and detail-oriented Operations Administrator to be part of our collaborative team! You will be working to maintain strong customer relationships across Key Accounts whilst providing administrative support to the Operations, Sales and Shipping team.

Main responsibilities

• Providing excellent administrative and Customer Service support to a range of accounts around the World, both business to business and business to customer.
• You will be processing orders, responding to internal and external queries, ensuring customer requirements are adhered to and maintaining key customer relationships.
• You will be responsible for booking in customer orders, coordinating with customers and their logistics partners to ensure timely and accurate deliveries.
• Day to day communication with our third party warehouse, importing orders, responding to queries and preparing and handling shipping documents.
• General administrative duties including, but not limited to, handling emails, raising invoices, checking paperwork and input of data.

Skills & Experience

• Minimum C grade in GCSE English and Maths
• Computer literate with good Excel skills
• Experience with in an administrative/customer service role is preferred
• Proactive self starter with ability to manage a substantial workload
• Confidence and a good communicator
• Initiative, honesty and integrity
• Positive can-do attitude within a fast-changing environment
• A Team Player

Location

This role is based in our Bath office. Please be based in the UK and within commuting distance of Bath.

If order placed before midday weekdays only

On all orders over £20

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