Service Advisor

We are recruiting on behalf of our client, a reputable multi-franchise approved dealership located in Bristol, seeking a highly motivated vehicle service advisor to join their busy service department. The vehicle service advisor position offers an excellent opportunity to develop a long-term career within a successful and expanding organisation.

Benefits:

• Starting salary from £29,741 per annum, dependent on experience
• Additional annual bonus potential exceeding £6,000, with some service advisors earning over £12,000
• Overtime paid at time-and-a-half
• 22 days annual holiday plus eight bank holidays
• Workplace pension scheme
• Opportunities for career progression within a large multi-site group across South West England and South Wales
• Various additional company benefits, to be discussed upon application

Duties:

• Welcome customers and book vehicles into the service department for repairs and routine servicing
• Communicate effectively with customers regarding vehicle progress and required work
• Liaise with the workshop team to chase work in progress and ensure timely completion
• Upsell additional products and services where appropriate as the Service Advisor
• Take payments for completed work
• Build strong relationships with customers, ensuring high levels of customer satisfaction
• Advise customers on minor technical issues and explain repair processes clearly
• Possible involvement with warranty authorisation and liaising with vehicle manufacturers (advantageous but not essential)

Requirements:

• Recent or current experience as a service advisor or similar role within the automotive retail industry is highly advantageous
• Strong customer service background with excellent communication skills
• Good organisational skills and IT literacy (experience with Pinewood Pinnacle is desirable)
• Basic mechanical understanding of vehicles
• Ability to influence and up-sell to customers
• Confident relationship builder with attention to detail