Strategic Accounts and Markets Lead

We are seeking a Strategic Accounts and Markets Lead to own and grow relationships with Mayden’s customers and national stakeholders. Acting as a trusted advisor, you will bridge the gap between market dynamics and our commercial strategy. You will develop multi‑year account plans, align Mayden's evolving value proposition with customer goals, and unlock new business opportunities in priority markets.

This pivotal role combines high‑level relationship management, public‑sector policy navigation, and cross‑functional leadership to drive customer success, retention, and revenue growth. You will:

• Proactively engage with strategic customers to understand their challenges
• Identify opportunities for Mayden solutions to support customer objectives
• Identify and mitigate risk with customer accounts
• Translate market knowledge to internal teams such as product and marketing
• Support company strategy with intelligence and insight on market trends
• Identify key influencers to strategically position Mayden’s solutions impact
• Work alongside internal teams to identify commercial opportunities
• Attend events to build relationships and brand awareness
• Nurture key partnerships
• Design and execute robust, long‑term account plans
• Become a market expert
• Drive commercial outcomes
• Lead and coordinate multi‑functional internal teams
• Manage all aspects of strategic accounts, from relationships, escalations and retention through to opportunities for growth

• Healthcare/Health Tech Expertise: Proven track record working within healthcare, Health Tech, or a closely related regulated industry with a strong understanding of the UK healthcare ecosystem and the strategic challenges facing health and care organisations.
• Executive Presence: Exceptional written and verbal communication skills, with a demonstrable ability to engage, present to, and influence C‑level and senior public sector stakeholders.
• Commercial Acumen: Experience executing multi‑year account plans that drive revenue expansion, navigating complex procurement landscapes, and identifying national funding streams.
• Collaborative Leader: Adept at leading and aligning internal teams to deliver excellence for high‑value clients.
• Tech‑Savvy: Proficient with CRM software for robust customer relationship and pipeline management.

• Self‑starter who likes to collaborate, working well on your own or with others
• Track record of strong organisation, communication, and a flexible approach to work
• Willingness to learn, improve and be self‑reflective
• Keenness to learn new skills and share learning and experience with others

This is a permanent, full‑time position (37.5 hours, Monday to Friday), based at our offices in Oldfield Park, Bath
. Hybrid working is available. We encourage a flexible approach where you are present in the office for the amount of time that best supports your work and team collaboration.

• 25 days annual leave plus bank holidays, with the option to buy and sell leave
• Life assurance at 4× annual salary
• Private health insurance
• Pension with employer contribution of 6%
• Personal training and development budget
• On‑site gym and onsite parking with EV charging points
• Hybrid working