PMO Manager

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

Overview & Responsibilities

The Programme Management Office Manager leads the governance, integration, control and executive reporting required to maintain delivery confidence across Servaada's Transformation Programme. The role creates the authoritative programme view across multiple work streams and ensures that scope, milestones, cost, benefits, risks, dependencies, resources and readiness are managed as an integrated whole.

Success requires strong programme PMO capability together with practical experience of wealth management, investment platforms or asset/wealth administration. This domain knowledge enables the role to challenge delivery positions intelligently and ensure that programme decisions reflect adviser and investor journeys, investment products and wrappers, operational servicing, data, technology, regulatory obligations and third-party dependencies.

The role owns programme delivery hygiene and the quality of the management information used by the Programme Director and governance forums. It integrates workstream plans and critical dependencies, maintains the consolidated financial and benefit position, provides clear visibility of emerging delivery and capacity pressures and ensures that material changes are assessed and controlled against agreed baselines.

The Programme Management Office Manager is also expected to improve the effectiveness of programme governance rather than simply administer it: simplifying controls where possible, improving data quality and automation, challenging weak evidence and turning complex programme information into concise, decision-ready insight

Essential Experience & Capability

• Strong practical experience within UK wealth management, investment platforms, asset/wealth administration or a closely related regulated financial-services environment, with an understanding of adviser and investor journeys, investment products/wrappers, platform operations and service considerations.
• Proven Programme Management Office experience supporting complex transformation programmes comprising multiple business and technology work streams.
• Extensive experience establishing, maintaining and enforcing project management methodologies and processes to ensure consistency and quality across projects
• Demonstrable experience integrating workstream plans, milestones, RAID, dependencies, decisions, change control and readiness into a coherent programme-level control environment.
• Proven experience managing programme financials, including resource and non-resource cost tracking, forecasting and variance management, alongside benefit and value-realisation reporting.
• Strong benefits and outcomes capability, with experience linking change outputs to measurable adviser, investor, operational, financial, risk, service and strategic outcomes.
• Experience producing high-quality executive reporting and governance materials that clearly expose trends, trade-offs, exceptions, decisions and actions requiring leadership attention.
• Strong stakeholder credibility across Programme Directors, workstream leads, Finance, Risk/Compliance, Operations, Technology, Data and third-party delivery partners.
• Strong PPM, reporting and data-management capability, with confidence using structured delivery data to improve control, insight and reporting efficiency.

• Experience supporting wealth-platform transformation, platform consolidation, technology modernisation, operating-model change or large-scale migration programmes.
• Knowledge of UK retail investment regulation and customer-outcome expectations, including FCA-regulated platform environments and Consumer Duty considerations.
• Experience working across client, technology-provider, operations-provider and other third-party organisational boundaries.
• Experience applying proportionate governance across waterfall, agile, iterative or hybrid delivery approaches and automating repeatable reporting where practical.

Key Responsibilities

Programme Definition, Integration & Delivery Hygiene

Maintain a clearly defined and integrated Transformation Programme, including:

• Maintaining agreed programme objectives, scope, outcomes, milestones, cost and benefit baselines and ensuring approved changes are reflected consistently across programme…