Order to Cash; O2C) Transformation Manager

As O2C Transformation Manager, you'll support the delivery of a large-scale transformation programme focused on improving and standardising our Order to Cash processes. You'll work closely with Finance, Shared Services, Operational Excellence, IT, Digital teams and regional stakeholders to:

• Lead current-state process discovery, workshops and stakeholder engagement activities.
• Identify opportunities to improve billing, invoicing, cash application, collections, dispute management and reporting processes.
• Support the design and implementation of future-state processes and controls.
• Translate business requirements into practical system and workflow enhancements.
• Coordinate testing activities including SIT and UAT, ensuring successful implementation and adoption.
• Support deployment readiness, cutover planning, go-live activities and post-implementation support.
• Develop process documentation, standard operating procedures and training materials.
• Deliver change management activities that drive user engagement and adoption.
• Track programme progress, risks, issues and dependencies, providing updates to key stakeholders.
• Support the successful transition of new processes into business-as-usual operations.

You’ll bring experience delivering finance transformation, process improvement or systems implementation initiatives, along with a strong understanding of the end-to-end Order to Cash cycle. You’ll also have:

• Experience working across billing, invoicing, cash application, collections, credit control and related finance processes.
• Proven ability to engage and influence both senior stakeholders and operational teams.
• Experience mapping, documenting and implementing business processes across complex organisations.
• Knowledge of ERP or finance system implementations, including requirements gathering, testing and deployment activities.
• Experience coordinating user acceptance testing, issue resolution and implementation readiness activities.
• Strong project coordination and organisational skills.
• Excellent communication and facilitation skills.
• A collaborative approach with the ability to build relationships across multiple teams and regions.

• Experience delivering O2C transformation programmes in an international, multi-entity or professional services environment.
• Experience of ERP rollouts and regional deployments.
• Knowledge of finance shared services environments.
• Experience working with workflow, billing, credit-control or reporting systems.
• Relevant qualifications in finance, project management, change management or process improvement.

At Buro Happold, we believe in creating a better, more sustainable world. You’ll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference.

• Hybrid working arrangements.
• Attractive salary and benefits package including, private medical insurance, life assurance and income protection.
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
• 10% car allowance.
• Generous company pension scheme.
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
• Enhanced parenthood leave policies.
• 3pm finish on the last Friday of the month.
• Entitlement to two memberships to professional bodies or subscriptions.
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities.
• A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.

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