Enquiries Coordinator; Property Team

New Enquiries Coordinator (Property Team)

Bath | Up to £28k DOE + Excellent Benefits

TSR Legal is delighted to be working with a well-established and forward-thinking law firm that is seeking a New Enquiries Coordinator to join its Client Services team in Bath.

This is an excellent opportunity for a customer service or client onboarding professional who thrives on delivering outstanding client experiences. You'll play a key role in ensuring every prospective client receives a professional, efficient and welcoming introduction to the firm, helping to maximise client conversion while supporting a seamless onboarding journey.

The Role

As a New Enquiries Coordinator, you will be the first point of contact for new clients, guiding them through the onboarding process from initial enquiry through to file opening. Working closely with legal teams across the firm, you'll gather key information, manage compliance requirements and ensure each client is matched with the appropriate legal expert.

This is a fast-paced, client-focused position where excellent communication, organisation and relationship-building skills are essential.

Key Responsibilities

• Respond promptly and professionally to new client enquiries via telephone, email and online enquiries.
• Understand each c...