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Service Centre Lead: Bikes & Customer Experience
Job in
Bath, Somerset County, BA1, England, UK
Listed on 2026-07-29
Listing for:
Trek Bicycle
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management -
Retail
Customer Service Rep
Job Description & How to Apply Below
Trek Bicycle is seeking a Service Lead to be the primary service advisor in our Bath shop, blending service and sales while guiding the team to deliver Trek’s renowned hospitality. You will manage service workflows, costs, and orders, ensuring a smooth department operation.
You’ll engage with customers, lead the service staff, and drive KPI performance to guarantee top customer experiences and seamless bike builds and handovers to the sales floor.
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