Sales Support Administrator

DAY TO DAY:

• Act as the first point of contact for retailers regarding supply chain and order queries.
• Process customer orders and liaise with the warehouse team to ensure timely dispatch.
• Update customers on stock availability and proactively manage forecast orders.
• Work closely with sales representatives to onboard new customers and provide product data.
• Resolve any issues relating to deliveries, lost stock, or product quality.
• Organise samples for key accounts and manage tight deadlines.
• Attend trade shows when required.
• Check customer credit and liaise with the accounts team to ensure smooth order processing.

• Experience in a similar sales support, customer service, or order processing role in an office-based role is essential.
• Experience working within a product-based company.
• Experience working with retailers and key accounts.
• Strong communication and problem-solving skills with the ability to adapt your communication style.
• Excellent organisational skills and high attention to detail.
• A proactive approach with the ability to manage multiple tasks efficiently.
• Confident using Excel on a daily basis.
• A flexible, collaborative attitude and the ability to build positive relationships across teams.

• Hybrid working model after a minimum of 3 months training.
• 22 days’ holiday plus bank holidays (increasing to 24 days after two years).
• Regular social events and team lunches.
• Full-time position with flexible start times between 8:00–9:00am.
• Health cash back plan.

Are you a proactive and motivated individual with strong communication skills?

Do you want to work in a collaborative and dynamic environment?

An exciting opportunity has arisen for a Sales Support Administrator to join a growing business in central Bath.

You’ll be joining a creative and experienced team where you’ll gain exposure to all areas of the business. In this varied role, you’ll play a key part in ensuring the smooth and efficient processing of orders for both large retailers and independent businesses, as well as providing excellent customer service in relation to delivery, shipping, and new products.

If you’re looking to build your career in a creative, fast-paced, and rewarding environment, we’d love to hear from you.