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Customer Complaints & Process Improvement Specialist
Job in
Bath, Somerset County, BA1, England, UK
Listed on 2026-08-26
Listing for:
Wessex Water Services
Full Time
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Wessex Water is seeking a Complaints Handler to join the Developer and Wholesale Services team in Bath. You will manage the end-to-end customer complaints journey, investigate complex cases, and help improve our in-house complaints process.
You will train colleagues and collaborate with leadership to escalate issues and report on volumes and resolution timescales. The role includes training responsibilities and a focus on preventing escalation through data-driven improvements.
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