Customer Experience Consultant

Be the voice that makes a difference. Build relationships. Create opportunities. Put customers first.

Are you confident, personable and great at building rapport? Do you enjoy speaking to people, understanding what they need and making sure they get the right support?

We're looking for Customer Experience Consultants here at L&C to grow our vibrant team and become one of the first voices our customers hear.

This is a fast-paced, people-focused role where no two conversations are the same. You'll speak with new and existing customers by phone, helping them understand how we can support them, developing opportunities and preparing them for the next stages of their journey with us.

What will you be doing?

You'll be at the heart of our customer journey, handling both inbound and outbound calls and making every interaction count.

Your role will include:

• Being the friendly and professional first point of contact for customers exploring our products and services.
• Building rapport and understanding customers' needs through engaging conversations.
• Outbound calling to develop leads, re-engage customers and identify missed opportunities.
• Ensuring customers have everything they need before transferring to one of our advisers.
• Delivering consistently high standards that achieve posi...