Recycling Advisor

Hours are 37 plus contractual weekend working

Are you passionate about customer service, recycling, and making a positive difference to the environment?

We are looking for enthusiastic and motivated Recycling Advisors to join our Household Waste Recycling Centre team. This is a varied role combining operational recycling responsibilities with customer-facing Meet & Greet duties, ensuring visitors receive a safe, efficient and welcoming experience whilst helping maximise recycling and reuse opportunities.

As the first point of contact for customers entering the site, you will play a key role in promoting recycling, assisting residents with waste disposal, checking site bookings and permits, and helping maintain safe and efficient site operations.

• Meet, greet and assist customers professionally.
• Check bookings, permits and proof of address.
• Direct customers to correct recycling and waste areas.
• Provide expert guidance to customers on the correct segregation and disposal of waste materials to maximise recycling and recovery rates.
• Actively identify opportunities to divert waste from landfill through recycling, reuse and recovery initiatives.
• Monitor containers and waste streams to ensure materials are deposited correctly and contamination is minimised.
• Promote the site's reuse schemes and encourage customers to donate reusable items where appropriate.
• Assist with the safe handling and storage of recyclable materials in accordance with site procedures and environmental legislation.
• Carry out regular inspections of recycling bays, skips and waste containers, reporting issues promptly.
• Support the achievement of site recycling, reuse and diversion targets through proactive customer engagement.
• Identify hazardous, restricted or non-conforming waste and ensure it is managed in accordance with procedures.
• Provide customers with advice on sustainable waste management practices, home recycling options and waste reduction initiatives.
• Assist in maintaining accurate records relating to site activities, incidents and waste streams.
• Ensure compliance with Health & Safety, Environmental and Waste Management procedures at all times.
• Manage vehicle queues and site safety.
• Maintain a clean and safe working environment.
• Handle customer enquiries and resolve issues professionally.
• Act as an ambassador for the Council's environmental objectives and sustainability initiatives.

• Excellent customer service skills.
• Ability to communicate confidently and courteously with members of the public.
• Experience working in a customer-facing role.
• Good literacy and numeracy skills.
• Understanding of recycling and waste management practices.
• Awareness of health and safety requirements.
• Ability to work outdoors in all weather conditions.
• Ability to work as part of a team and independently when required.
• Ability to remain calm and professional when dealing with difficult situations.
• Willingness to undertake training and development.

• Experience working within waste, recycling, environmental or operational services.
• Experience using booking systems or customer verification processes.
• Knowledge of Household Waste Recycling Centre operations. Working Environment

• Working outdoors throughout the year in all weather conditions.
• Significant periods of standing and walking.
• Exposure to waste materials, noise, odours and moving vehicles.
• Working safely around plant equipment and members of the public.
• Occasional exposure to…