Customer Service Advisor

Salary: GBP
13.46 - GBP
14.56 per hour

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client’s busy customer contact team on a temporary basis.

You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience.

Package for a Customer Service Advisor:

Salary:£13.46 - £14.56 per hour, depending on experience
Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week
Contract: Temporary
Location: Bath, hybrid

• Varied, multichannel customer service role
• Opportunity to develop your complaint-handling and problem-solving experience
• Supportive and collaborative working environment
• Saturday shifts balanced with a weekday off

Key Responsibilities of a Customer Service Advisor:

• Responding to customer enquiries through telephone, email, live chat and social media
• Providing accurate information about products, orders and installations
• Taking ownership of customer enquiries through to resolution
• Handling complaints professionally and working towards first-contact resolution
• Contacting customers to arrange installations, explain the process and answer questions
• Listening carefully to customers and identifying the most appropriate solution
• Communicating complex information in a clear and accessible way
• Contributing ideas to improve processes across the team and wider business
• Sharing useful information with colleagues and updating internal knowledge systems
• Maintaining a professional, empathetic and positive approach throughout every interaction

Key Skills and Experience of a Customer Service Advisor:

• Previous B2C customer service experience gained within a contact centre, retail or another customer-focused environment
• Experience handling complaints and taking ownership through to resolution
• Confident and professional verbal and written communication skills
• Strong listening and questioning skills
• Ability to simplify complex information and explain it clearly
• Empathetic approach and the ability to communicate with customers from a wide range of backgrounds
• Good problem-solving skills and a proactive attitude
• Working knowledge of Microsoft Office
• Positive, can-do approach with a willingness to learn and develop