Campus Team Leader

Salary Starting from £27,241, rising to £30,986

Grade Grade 5

Contract Type Full Time, Open Ended

Placed on Thursday 05 November 2026

Interview date Tuesday 08 December 2026

Reference KD14074

Special Conditions A variable shift pattern, working 5 days out of 7, Lone working

This is a varied and rewarding role at the heart of the student, guest and visitor experience within Campus Services.

As a Campus Experience Team Leader, you will work with the wider Campus Experience Team to lead Front of House operations across our Campus accommodation receptions and manage the University Switchboard service, ensuring a professional, welcoming and responsive service for students, staff, visitors and commercial guests.

The role changes throughout the year to reflect the needs of the University. During term time, the focus is on supporting students living in accommodation, overseeing communication channels, responding to enquiries, coordinating information for arrivals, and ensuring issues reported within residences are managed effectively and communicated clearly. You will work closely with colleagues across Residence Experience, Campus Infrastructure, Security, Student Support and Accommodation Operations to keep students informed and supported throughout their time in University accommodation.

A key aspect of the role is understanding how to communicate effectively with students, ensuring communications are clear, timely and aligned with the University's tone of voice. You will help coordinate statutory and operational communications in line with the Universities UK (UUK) Accommodation Code, ensuring students receive accurate information about accommodation services, maintenance works, community living and support available to them.

During the summer period, the focus shifts towards supporting the University's extensive commercial accommodation and events business. Working alongside colleagues across Campus Services , you will help deliver a hotel-style reception service for conference delegates, language schools, summer schools, guest and group bookings and residential events. You will support reception operations, guest arrivals and departures, accommodation enquiries and visitor services, ensuring guests receive a professional and welcoming experience throughout their stay.

You will also lead the recruitment, training, scheduling and day-to-day management of a large team of casual reception staff, ensuring the right resources are in place to deliver excellent service throughout both the academic year and the busy summer season.

This is an ideal opportunity for someone who enjoys leading people, managing operations in a fast-paced environment and making a genuine difference to the experience of students, visitors and guests across the University.

We're looking for someone who is:

• Passionate about delivering excellent customer service and creating positive experiences for students, visitors and guests.
• A confident communicator who can write clear, engaging and empathetic communications, ensuring students feel informed, supported and up to date.
• An inclusive and supportive people leader who can recruit, motivate and develop teams, helping colleagues perform at their best.
• Organised, proactive and adaptable, with the ability to manage high volumes of enquiries, balance competing priorities and remain calm under pressure.
• A collaborative problem-solver who enjoys working with different departments to improve services, resolve issues and enhance the student experience.

For an informal discussion about the role please contact Calum Lloyd, City Experience Manager (  ) or Laima Machin, Campus Experience Manager (  ).

We consider ourselves to be a university where difference is…