Civil Enforcement Officers

Salary

£26,403 - £27,694 per annum (plus up to £3,900 per year pro rata, in contractual overtime and enhancements).

Full‑time positions cover 40 hours per week (37 hours plus 3 contractual overtime). Shifts operate on a rota between 6am and 10pm, including weekends, from a central Bath location. Additional overtime and shift allowances apply.

• Patrol streets and car parks to enforce parking regulations.
• Issue Penalty Charge Notices to vehicles parked in contravention.
• Educate and advise the public on safe parking options and restrictions.
• Report suspected abandoned vehicles, damaged signs or street infrastructure.
• Answer resident, visitor and business queries in a professional and friendly manner.
• Collaborate with colleagues across Parking Services and Enforcement & Operations to maintain safe, accessible streets.

• Excellent customer service skills and the ability to engage confidently and respectfully with the public, including in challenging situations.
• Enjoyment of working outdoors in all weather conditions, patrolling independently and as part of a team.
• Ability to remain calm, polite and professional, even when dealing with difficult or confrontational situations.
• Strong observational skills and attention to detail when recording information or identifying contraventions.
• Competence with digital tools and handheld devices to maintain accurate electronic records.
• Knowledge or willingness to learn key regulations such as the Traffic Management Act 2004, local Traffic Regulation Orders and relevant enforcement procedures.
• Physical fitness and capacity to walk up to 10 miles per day carrying up to 8 lb/4 kg of equipment, and preparation to work in all weather conditions.
• Full UK driving licence.

• Commitment to public service.
• Understanding of fairness and consistency.
• Clear and respectful communication.
  
  Energy and willingness to work outdoors.
• Positive, reassuring presence in the community.

• Ensures traffic flows safely and efficiently.
• Improves air quality by reducing congestion.
• Provides reliable and consistent parking management for residents, businesses and visitors.
• Maintains attractive, usable public spaces across Bath & North East Somerset.

We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds. We are a Disability Confident Employer. This role is subject to a Basic DBS Check.