CASS Oversight Analyst - FTC

Role

CASS Oversight Analyst – 12 month Fixed Term Contract. This experienced colleague-level role sits within the Regulatory Oversight pillar and provides day-to-day evidence-based oversight and challenge of BPO-delivered CASS activities and related controls, and supports the Regulatory lead on other regulations. The role supports independent oversight of outsourced CASS activities, ensuring reconciliations, controls and governance outputs are accurate, complete and evidenced, and that issues are escalated and remediated.

• Support oversight of CASS operational, reporting and control activities performed by the BPO provider
• Ensure outsourced outputs are accurate, complete and compliant with internal standards and regulatory expectations
• Maintain robust evidence of oversight and control validation for audit and regulatory purposes
• Support SMF
  16/24 accountabilities by providing evidence of effective oversight, risk management and control assurance
• Identify, escalse and support resolution of risks, issues and control weaknesses

• Operational oversight & exception challenge
• Review and challenge reconciliation outputs and exception management
• Oversee mandate controls and relevant client asset processes
• Review safeguarding of physical assets and associated evidence
• Reporting, governance & audit readiness
• Support regulatory reporting inputs and attestations within the CASS framework (as directed)
• Prepare MI and evidence packs for governance forums and audits
• Track actions, issues and remediation to completion
• Risk, breach & complaint inputs
• Support oversight of CASS breaches and incidents; maintain logs and evidence
• Support oversight of CASS-related complaints inputs and escalation routes
• Support root cause analysis and remediation tracking
• Customer, conduct & Consumer Duty expectations – consider customer impact when reviewing controls and BPO outputs; escalse risks to customer outcomes or regulatory compliance
• Support delivery of good customer outcomes by identifying control weaknesses early
• SMCR / accountability expectations – Supports SMF
  16/24 accountabilities through evidenced oversight and timely escalation.

• Maintain documented reviews, challenge logs and approvals with a clear audit trail
• Maintain evidence packs for key controls (exceptions, remediation, governance outputs)
• Support periodic control testing/assurance activities as required

• Knowledge of CASS/client assets environment, reconciliations and control frameworks
• Strong analytical skills, attention to detail, and confidence in challenging third-party outputs
• Experience in operations, controls, risk or oversight within financial services is desirable

M&G offers a range of benefits designed to support your wellbeing, including a pension scheme of 18% (13% Employer, 5% Employee), Share Save and Share Incentive Plan, financial wellbeing and support services, 38 days annual leave plus additional flexibility through the Time Off When You Need It policy, comprehensive parental leave under the Inspiring Families policy, Private Healthcare, Critical Illness cover and Life Assurance.

Discover the full benefits offering and life at M&G at the company website.

M&G is committed to diversity and inclusion. We welcome candidates from all backgrounds, irrespective of gender, ethnicity, age, sexual orientation, nationality, disability or long-term condition. M&G is a Disability Confident Leader and welcomes applications from individuals with disabilities, neurodivergent conditions, those returning from military service or career breaks. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at