CASS Oversight Analyst

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset‑management and insurance expertise to offer a wide range of solutions.

This experienced colleague‑level role sits within the Regulatory Oversight pillar and provides day‑to‑day evidence‑based oversight and challenge of BPO‑delivered CASS activities and related controls. It supports the Regulatory lead on other regulations, ensuring reconciliations, controls and governance outputs are accurate, complete and evidenced, and that issues are escalated and remediated.

Reporting lines:
Reports to Head of Regulatory & CASS Oversight (BPO Oversight).

Key stakeholders: BPO operational and control teams;
Compliance/Risk/Audit stakeholders supporting client assets oversight.

• Support oversight of CASS operational, reporting and control activities performed by the BPO provider.
• Ensure outsourced outputs are accurate, complete and compliant with internal standards and regulatory expectations.
• Maintain robust evidence of oversight and control validation for audit and regulatory purposes.
• Support SMF
  16/24 accountabilities by providing evidence of effective oversight, risk management and control assurance.
• Identify, elevate and support resolution of risks, issues and control weaknesses.
• Operational oversight & exception challenge – review and challenge reconciliation outputs and exception management.
• Oversee mandate controls and relevant client asset processes.
• Review safeguarding of physical assets and associated evidence.
• Reporting, governance & audit readiness – support regulatory reporting inputs and attestations within the CASS framework.
• Prepare MI and evidence packs for governance forums and audits.
• Track actions, issues and remediation to completion.
• Risk, breach & complaint inputs – support oversight of CASS breaches and incidents; maintain logs and evidence.
• Support oversight of CASS‑related complaints inputs and escalation routes.
• Support root cause analysis and remediation tracking.
• Customer, conduct & Consumer Duty expectations – consider customer impact when reviewing controls and BPO outputs; escalate risks to customer outcomes or regulatory compliance.
• Support delivery of good customer outcomes by identifying control weaknesses early.
• SMCR / accountability expectations – supports SMF
  16/24 accountabilities through evidenced oversight and timely escalation.
• Evidence & assurance expectations – maintain documented reviews, challenge logs and approvals with a clear audit trail; support periodic control testing/assurance activities as required.

• Knowledge of the CASS/client assets environment, reconciliations and control frameworks.
• Strong analytical skills, attention to detail and confidence in challenging third‑party outputs.
• Experience in operations, controls, risk or oversight within financial services is desirable.

• Valuable pension scheme – 18% with 13% employer contributions and 5% employee contributions.
• Share Save and Share Incentive Plan, together with access to financial wellbeing and support services.
• 38 days annual leave (including bank holidays), with the option to purchase up to five extra days and additional flexibility through our Time Off When You Need It policy.
• Inspiring Families policy – comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover, including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.

We have a diverse workforce and an inclusive culture, underpinned by our policies and employee‑led networks that provide networking opportunities, advice and support for the diverse communities our colleagues represent. We welcome applications from candidates of all genders, ethnicities, ages, sexual orientations, nationalities, disabilities or long‑term conditions. M&G is a Disability Confident Leader. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: