Regulatory​/CASS Pillar Lead

Our purpose is to give everyone real confidence to put their money to work. This role focuses on regulatory oversight across CASS, pensions/HMRC reporting and related regulatory change.

• BPO provider regulatory/change SMEs
• Compliance / Propositions (including horizon scanning inputs)
• Risk, Audit and Regulatory governance forums

• Act as the single point of coordination for regulatory interpretation across the platform, ensuring consistency across obligations and change.
• Serve as CASS Oversight Officer, maintaining a robust control framework, governance and challenging client asset processes.
• Ensure regulatory change is interpreted, implemented and tested thoroughly with appropriate evidence.
• Provide clear management information, governance papers and decision support to regulatory committees.
• Support SMF
  16/24 by providing evidence of effective oversight, governance and control assurance.

• Interpret new and emerging regulatory requirements, assess impact across the operating model.
• Challenge BPO solutions to ensure regulatory intent, including end‑to‑end controls and documentation.
• Assess and challenge testing approaches and results for coverage and completeness.
• Maintain a regulatory change log and capture governance decisions.

• Oversee CASS‑related outsourced activities and retained control ownership, including control framework maintenance.
• Track breaches/complaints and ensure appropriate escalation and remediation.
• Coordinate independent testing and assurance activities for CASS controls.

• Oversee validation and oversight of pensions and HMRC reporting activities delivered by the BPO.
• Coordinate and support FCA questionnaires and regulatory requests across the business.
• Ensure timely, accurate and complete submissions with appropriate validation evidence.

• Coordinate MI and papers for the Regulation Committee and other governance forums.
• Drive action tracking, decision logs and escalation management for regulatory topics.
• Maintain a clear audit trail of approvals, risks and remediation plans.

• Apply regulatory oversight and change implementation with customer impact in mind.
• Support delivery of good customer outcomes and flag any regulatory change or control weakness that could create customer harm.

• Supports SMF
  16/24 with evidence‑based oversight and clear governance outputs.
• Act as CASS Oversight Officer (not a prescribed responsibility holder) and ensure proper escalation to the relevant PR holder.

• Maintain complete evidence packs for regulatory change, including interpretation, impact assessment, build challenge, testing evidence and approvals.
• Maintain CASS oversight evidence, such as controls framework artefacts, breach/issue logs, assurance outputs and governance minutes.
• Maintain regulatory request response packs – questionnaires, submissions, validations and sign‑offs.

• Significant experience in regulatory oversight, CASS/client assets and/or pensions/HMRC reporting within UK financial services.
• Strong capability in regulatory interpretation, outsourcing oversight, governance, assurance planning and senior stakeholder engagement.
• Ability to lead teams and challenge third parties constructively.

• Company pension scheme – 18% contribution (13% employer, 5% employee).
• Share Save and Share Incentive Plan.
• 48 days annual leave, including bank holidays, with the option to purchase up to 5 extra days.
• Time Off When You Need It policy for additional flexibility.
• Inspiring Families policy – comprehensive parental leave covering maternity, adoption, surrogacy and paternity.
• Private Healthcare, Critical Illness cover and Life Assurance, plus family options.

We are a diverse workforce and an inclusive culture. We welcome applicants of all genders, ethnicities, ages, sexual orientations, nationalities, disabilities and neuro‑divergent conditions. We are a Disability Confident Leader and welcome those with long‑term health conditions, disabilities or neuro‑divergent conditions. If you need assistance or alternative means of applying, please contact