Regulatory​/CASS Pillar Lead

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long‑term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

• BPO provider regulatory/change SMEs
• Compliance/Propositions (including horizon scanning inputs)
• Risk, Audit, and Regulatory governance forums

• Accountable for the effectiveness of regulatory oversight across CASS, pensions/HMRC reporting and regulatory change
• Act as the single point of coordination for regulatory interpretation across the platform, ensuring consistency across obligations and change
• Act as CASS Oversight Officer, ensuring robust control framework, governance and challenge over client asset processes
• Ensure regulatory change is interpreted, implemented and tested thoroughly, with appropriate evidence
• Provide clear MI, governance papers and decision support to regulatory committees
• Support SMF
  16/24 by providing evidence of effective oversight, governance and control assurance

• Interpret new and emerging regulatory requirements and assess impact across the operating model
• Challenge BPO build solutions to ensure regulatory intent is met, including end‑to‑end controls and documentation
• Assess and challenge testing approach and results to ensure coverage is thorough and complete
• Maintain a regulatory change log and ensure governance decisions are captured and evidenced

• Oversee CASS‑related outsourced activities and retained control ownership, including control framework maintenance
• Oversee CASS breaches/complaints inputs and ensure appropriate escalation and remediation tracking
• Coordinate independent testing and assurance activities relevant to CASS controls

• Oversee validation and oversight of pensions and HMRC reporting activities delivered by the BPO
• Coordinate and support FCA questionnaires and regulatory requests across the business
• Ensure timely, accurate and complete submissions with appropriate validation evidence

• Coordinate MI and papers for the Regulation Committee and other governance forums
• Drive action tracking, decision logs and escalation management for regulatory topics
• Ensure a clear audit trail of approvals, risks and remediation plans

• Ensure regulatory oversight and change implementation consider customer impact and support delivery of good customer outcomes
• Escalate any regulatory change or control weakness that could create customer harm or poor outcomes

• Supports SMF
  16/24 with evidence‑based oversight and clear governance outputs
• Acts as CASS Oversight Officer (not prescribed responsibility holder) and ensures appropriate escalation to the relevant PR holder

• Maintain complete evidence packs for regulatory change (interpretation, impact assessment, build challenge, testing evidence, approvals)
• Maintain CASS oversight evidence (controls framework artefacts, breach/issue logs, assurance outputs, governance minutes)
• Maintain regulatory request response packs (questionnaires, submissions, validations and sign‑offs)

Key Knowledge,

Skills & Experience:

Significant experience in regulatory oversight, CASS/client assets and/or pensions/HMRC reporting within UK financial services. Strong capability in regulatory interpretation, outsourcing oversight, governance, assurance…