Senior Booking Co-Ordinator

Go back Royal United Hospitals Bath NHS Foundation Trust

The closing date is 15 February 2026

Do you want to take up an exciting opportunity to join our team booking operations for patients?!

We are looking for a new Senior Booking Co-ordinator to join our well established team.

If you have a calm and empathetic nature, enjoy talking to patients and can work on your own initiative this could be the job for you. You will need to be able to use your negotiating skills to with clinicians and patients to ensure that patients receive their treatment within our target times.

This post is based onsite and can be worked flexibly once training has been given and is a key role within the Trust.

There is always something different to learn and it is a fast paced role needing attention to detail and a sense of humour!

Full support and training is provided. This is a full time post @ 37.5 hours – our hours are 9-5.

Part time hours will also be considered.

To provide a full and comprehensive service to the organisation to ensure all elective patients are admitted efficiently for surgery within national guidelines and in accordance with the Trust's Patient Access Policy. This will require the post holder to effectively make comprehensive decisions with regards to waiting list management and ensure that these decisions are effectively communicated to all relevant parties:
Consultant Staff, Managers, Theatres and Nursing Staff, maximising the use of Trust resources.

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Please see the attached job description and person specification for more information about the role.

• Experience of working in a customer/patient focused environment
• Understanding of the importance of maintaining confidentiality
• Ability to use computer software to develop operating lists (following formal training)
• Experience dealing with people (customers, patients) over the telephone or in person
• Ability/experience of working under pressure
• Ability to problem solve/use initiative
• Experience of dealing with patients appointments

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
• Effective decision making skills to process a range of information (some of it conflicting) and decide on the most appropriate course of action
• Excellent organizational skills
• Prioritises own workload to meet deadlines
• Ability to work as part of a team

• Educated to GCSE/O level or equivalent work experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal United Hospitals Bath NHS Foundation Trust

£24,937 to £26,598 a year per annum, pro rata