Clinical Triage Practitioner

Make a Difference at the Front Door of Community Healthcare

Every referral is an opportunity to improve someone's journey through care. As a Clinical Triage Practitioner within our Community Health Single Point of Access (SPA), you will play a pivotal role in ensuring patients receive the right care, in the right place, at the right time. Using your advanced clinical judgement and knowledge of community and urgent care services, you will help prevent unnecessary hospital admissions, support safe and timely discharges, and improve outcomes for patients across our communities.

This is an exciting opportunity for an experienced clinician who thrives in a fast-paced environment and is passionate about delivering high-quality, patient-centred care through effective assessment, coordination and system navigation.

As a Clinical Triage Practitioner, you will provide expert telephone-based clinical triage and assessment within the Community Health Single Point of Access. Working autonomously as part of a multidisciplinary team, you will assess referrals from health and social care professionals, determine clinical priority, and coordinate access to appropriate community services. You will act as a key link across health, social care and voluntary sector services, ensuring patients are directed to the most appropriate support while promoting independence and wellbeing within the community.

Through your clinical expertise and decision‑making skills, you will contribute to admission avoidance initiatives, facilitate safe and effective discharges from acute settings, and ensure timely access to community-based interventions.

Location:

Unit 2, The Industrial Quarter, Foxcote Avenue, Peasedown St. John, Bath, BA2 8SF

Hours:

30.5 hours per week

As a Clinical Triage Practitioner you will be part of our valued team at HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £39,959 - £48,117 FTE (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ring fenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding  good  or  outstanding  ratings from the Care Quality Commission

• Deliver high-quality telephone clinical triage and assessment within the SPA
• Use sound clinical judgement and diagnostic reasoning to provide treatment advice, care guidance or onward referral in line with agreed pathways
• Support admission avoidance and facilitate safe and timely discharge through coordinated referrals into community services
• Help patients navigate the wider health and social care system, providing effective signposting to VCSE organisations and community resources
• Promote independence and wellbeing by supporting people to remain safely at home wherever possible
• Work collaboratively across health and social care partners, contributing to a fully integrated approach to care
• Participate in a variety of shifts across extended hours, ensuring the SPA remains responsive to professionals across the system

• Registered healthcare professional with current professional registration
• Evidence of…