Delivery Consultant

We're looking for a hands-on Delivery Consultant to provide daily onsite support, workforce engagement and fulfilment for a major national logistics client. You'll be the visible point of contact for both the client and the workforce, ensuring smooth day-to-day operations, strong communication and consistent delivery of KPIs and SLAs.

• Be the primary onsite contact for associates, maintaining strong daily visibility.
• Build trusted relationships to support engagement, welfare and retention.
• Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
• Promote a positive safety culture.
• Support labour planning for HGV drivers.
• Deliver or support site inductions and onboarding.
• Work with the central recruitment team to maintain a strong, compliant talent pipeline.
• Identify and elevate issues affecting fulfilment (e.g., skill gaps, attendance patterns).
• Support monitoring of driver compliance (WTD, licence checks, shift patterns).

• Maintain strong relationships with Managers and site leadership.
• Provide updates on workforce sentiment, risk areas and operational pressures.
• Escalate wellbeing and safety concerns.
• Contribute to continuous improvement and consistent service delivery.

• Support payroll accuracy and timely submission.
• Maintain accurate workforce and ER records.
• Produce basic MI on attendance, performance and retention.
• Ensure compliance with client processes and safety standards.

• Strong people skills with the ability to build rapport quickly.
• Confident handling sensitive conversations and resolving issues at pace.
• Highly organised with good attention to detail.
• Resilient, adaptable and effective in fast-paced operational environments.
• Experience in driving, logistics or industrial recruitment strongly desirable.
• Experience with HGV drivers or driver compliance is a significant advantage.
• Full UK driving licence required.

• Salary up to £31,000 + quarterly bonuses
• 24 Day's holiday (rising to 27) + birthday off, plus option to buy more
• Pension with increasing contributions
• Supportive, inclusive culture focused on development

Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We’re proud to be recognised as one of the world’s most ethical companies for the 17th time—reinforcing our commitment to doing business the right way.

We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.