People Operations Manager

Frazer Jones is supporting an established organisation in the search for an experienced People Operations Manager to join their team in Bath.

This is a fantastic opportunity for a proactive HR professional who enjoys balancing operational excellence with strategic people initiatives. You'll lead a small team, oversee the day-to-day delivery of people services, and work closely with leaders across the business to ensure a positive and high-performing employee experience.

As People Operations Manager, you'll be responsible for ensuring the people function operates effectively, efficiently, and in line with business objectives. You'll play a key role in supporting managers, developing processes, and driving continuous improvement across the employee lifecycle.

• Leading and developing a small People team, ensuring excellent service delivery
• Providing expert guidance and support to managers on employee-related matters
• Overseeing recruitment activity, from workforce planning through to onboarding
• Managing employee relations matters and supporting complex casework
• Driving improvements across people processes, systems, and policies
• Supporting talent development, performance management, and succession planning initiatives
• Assisting with organisational change projects and workforce planning activities
• Supporting compensation, benefits, and benchmarking exercises
• Ensuring compliance with employment legislation and internal governance requirements
• Producing and analysing people data to support decision-making and identify trends

We're looking for an experienced HR professional who combines strong operational knowledge with a collaborative and solutions-focused approach.

You'll ideally bring:

• Previous experience in a People Operations or HR Manager role
• CIPD Level 5 qualification or equivalent practical experience
• Strong knowledge of employment law and HR best practice
• Experience managing employee relations matters from start to finish
• A track record of improving processes and enhancing service delivery
• Experience leading, coaching, or developing team members
• The confidence to build relationships and influence stakeholders at all levels
• Strong organisational skills with the ability to manage multiple priorities

• A varied and influential role with genuine scope to make an impact
• The opportunity to lead and enhance people operations across the organisation
• Exposure to senior leadership and wider business initiatives
• A supportive environment where your expertise will be valued
• Long-term career opportunity within an established organisation