People Manager, HR​/Recruitment

* People Manager at the Francis Hotel Bath - £37,500-£38,500 plus great benefits*

As part of Sutton 1079
, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Francis Hotel sits at the heart of Bath, a collection of beautifully restored Georgian townhouses shaped by the city’s rich heritage and enduring character. Blending historic elegance with contemporary comfort, it offers a timeless setting for guests and a place where people can take pride in their work.

Hospitality at The Francis is built on care, collaboration and attention to detail. Our teams, guests and trusted partners come together to create experiences that feel thoughtful, welcoming and genuinely connected to Bath. At its heart is Emberwood, our signature restaurant, where creativity, craftsmanship and warm hospitality come together around a shared love of great food and memorable experiences.

We’re looking for a passionate, proactive and people-focused People Manager to join our team at the Francis Hotel Bath. This is an exciting opportunity for an experienced people professional who thrives on building strong relationships, coaching leaders, driving engagement and creating an exceptional employee experience.

As a key member of the leadership team, you will lead the people agenda across the hotel, partnering with managers to develop high-performing teams, foster a positive and inclusive culture, and ensure our people practices support both our employees and business objectives. You will bring our values of being welcoming, connected, proper, imaginative and thoughtful to life every day while championing our culture and supporting organisational success.

Key Responsibilities

Act as the trusted People lead for the hotel, partnering with managers to provide expert advice and guidance on all people-related matters. Support leaders in building high-performing teams, driving accountability and delivering an exceptional employee experience.

Lead and manage employee relations matters, including investigations, disciplinary, grievance, capability and absence management processes. Provide coaching and guidance to managers, ensuring fair, consistent and legally compliant outcomes while mitigating organisational risk.

Oversee the end-to-end recruitment process, working closely with managers to attract, identify and secure top talent. Support workforce planning initiatives and ensure a positive and engaging candidate and onboarding experience.

Ensure effective management of all people processes across the employee lifecycle, including onboarding, probationary reviews, contractual changes, employee records and leavers. Maintain accurate HR systems and ensure best practice across all people operations.