1st Line Support Engineer

Job in Bath, Somerset County, BA1, England, UK

Listing for: Adecco

Full Time position
Listed on 2026-01-22

Job specializations:

IT/Tech
HelpDesk/Support, IT Support

Salary/Wage Range or Industry Benchmark: 14 GBP Hourly GBP 14.00 HOUR

1st Line Support Engineer

Rate - £14 an hour

Duration - 3 months initially

Location - Bath

Ir35 - Inside (Must use an umbrella company)

Provides all 1st line / 2nd line support functions for standard usage of all IT & Audio Visual equipment, software and services supported by DDaT.

Ensures smooth operation of the IT Delivery & Operations Service Desk

Includes 1st line / 2nd line field support for all IT & Audio Visual equipment, software and services supported by DDaT.

Includes provision of Assistive Technology (guidance and support)

Detailed Responsibilities

IT Service Desk (1st & 2nd Line Support)
AV Service Desk (1st Line)
Laptop Loan (staff)
Laptop loan (Events)
AV equipment loans
IT / AV Support for General Teaching Areas (1st / 2nd Line Support)
IT Support for General Devices (1st / 2nd Line Support)
Laptop loans for digital inclusion (75 devices)
IT / AV Support for Standard Office Moves & New Builds
Deployment of standard end user compute devices
Annual refresh of standard GTA devices
Production of self-help guides
Exam laptop standard configurations
Lecture Capture (1st / 2nd line support)
Remote Support service
DDaT Activities for Start of New Academic Year
Proactive maintenance & replacement of AV equipment
Hybrid Events and Teaching (1st / 2nd

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