Application Support Analyst

Role

The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams. In this role you will develop expert knowledge of in-house developed software products. With this knowledge you will address customer queries and support issues by replicating problems, implementing workarounds, while pushing for resolutions that give the customer the best possible outcome.

• Provide customer support during the following shifts: 0730 to 1600, 0830 to 1700, 0930 to 1800
• Log and resolve functional and technical product support issues
• Diagnose problems and manage escalation of complex issues to SMEs, development and infrastructure teams
• Manage service communications and updates
• Monitor service and manage error logs
• Create and update application documentation/knowledge base articles
• Assist with formal testing of new client configurations

• Technical experience with the use, support, or development of complex applications
• A numerate or analytical degree
• Experience with web-based applications
• Analytical and problem‑solving skills
• Ability to pick up and understand technical & business concepts
• Willingness to learn
• Excellent verbal and written communication skills, accurate usage of grammar and meticulous attention to detail
• Strong sense of organization and prioritization, ability to multi‑task in a rapid‑paced environment
• Enthusiasm for the mission and self‑motivation to make a difference
• Reliable and dependable

• Knowledge of basic MS SQL server queries

Hiring

Location:

UK (Bath office)

Position is hybrid: 2 days at the office, 3 days remote (if needed).

Full‑time role. Salary: £27,000 per year. Number of hours per week: 37.5. Benefits include private medical insurance, life insurance, pension matched contribution, educational support via Pluralsight, and more.

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.