Band 4 IT Service Desk Analyst

Job overview

An opportunity has arisen for an IT Service Desk Analyst to join the Trust’s busy IT Service Desk. The successful candidate will become a key member of our team, ensuring smooth operations and providing excellent user support. Prior experience of working on a Service Desk in an NHS environment would be advantageous.

Applicants must be located within practical commuting proximity to Bath and must be available for in‑person attendance at our Bath site for work duties, training sessions, and meetings as required.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

On a day-to-day basis as a member of the Service Desk Team, responding to and resolving users’ problems and queries relating to IT systems used throughout the Trust. Taking receipt of Service Desk support requests (primarily telephone but also email, written and in person) and logging them, either for resolution within the Service Desk Team or for escalation to other more specialised areas of the IT Department.

Acting as a central point of contact within the IT Department, providing assistance to users
to enable them to make effective use of available software and hardware.

Configuration and support of the Trust’s desktop systems. Investigating and resolving problems and providing information about hardware and software used within the Trust.

Desktop Software currently used includes the following: MS Windows XP; MS Office applications (amongst them Word, Excel, PowerPoint, Outlook); plus various specialist software packages used throughout the Trust.

Ensure that the Trust’s IT asset and user databases are kept accurate and up-to-date. This includes administration of user’s computer accounts (creation/modification and deletion), changing passwords, changing user’s workgroup membership.

Providing telephone or face‑to‑face training with the users of the Trust IT system as and when required.

Providing one-to-one training sessions, Induction Training for new users and facilitating Service Desk