IT Support Engineer
Job in
Bath, Somerset County, BA1 1JW, England, UK
Listed on 2026-06-25
Listing for:
IO Associates
Full Time
position Listed on 2026-06-25
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
1st Line Support Engineer
Location:
Bath (Hybrid) Salary:
Up to £27,000 Are you looking to build your IT career in a modern, technology-driven environment? We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a growing IT team. This is an opportunity to go beyond traditional helpdesk support, gaining exposure to Microsoft 365, cloud technologies, IT security, automation and AI-driven processes. You'll be the first point of contact for IT support across the business, helping users resolve technical issues while ensuring systems remain secure, efficient and well-managed.
What You'll Be Doing Providing 1st line support via the service desk, Microsoft Teams and in person. Managing user accounts, permissions and access across Microsoft 365, SharePoint, Teams and Azure Dev Ops. Supporting onboarding and offboarding activities, including account creation and device setup. Troubleshooting hardware, software and user issues. Triaging alerts from Azure Monitor and Microsoft Defender. Maintaining IT assets, software licensing and service desk records.
Supporting users remotely and delivering excellent customer service. Working alongside an AI-assisted ticketing system, helping improve its effectiveness over time. Identifying opportunities to automate manual processes and improve efficiency. What We're Looking For Passion for technology and helping people. Strong communication and problem-solving skills.
Experience with Microsoft 365 (Teams, SharePoint, Exchange Online). Organised, detail-oriented and able to manage multiple priorities. Understanding of IT support fundamentals and security best practices. Nice to Have Previous IT support or service desk experience. Knowledge of Entra (Azure AD), endpoint management or networking fundamentals. Experience working within an ITIL environment. Interest in AI, automation and emerging technologies. Our client has a swift 1- stage process and will be moving quickly!
If you're interested in this role, or know someone who would be, then please apply to this advert and contact a. methula@ uk
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×