German Speaking Customer Success​/AdOps

Company Description Particular Audience is an AI-native retail media and personalisation platform that unifies large-language-powered search, hyper-personalisation, and sponsored product ad decisioning into a single ranking system. Founded in 2017, the company helps retailers maximise profit-per-pixel by balancing relevance, conversion, margin, and ad yield in real time. Its multimodal machine-learning platform replaces legacy keyword and rules-based approaches, delivering automated, intent-aware retail media that preserves a high-quality shopper experience.

Headquartered in London, Sydney, and Vancouver, Particular Audience supports global enterprise retailers and contributes to open standards such as the Model Context Protocol (MCP). The company’s AI/ML technology powers customer interactions across the shopper journey—from search and discovery to click and purchase.

Role Description This is a full-time, on-site German Speaking Customer Success / AdOps role based in Bath. The role involves managing day-to-day relationships with German-speaking retail and brand clients, ensuring successful onboarding, configuration, and ongoing use of Particular Audience’s retail media and personalisation platform. The team member will monitor campaign performance, troubleshoot issues, and optimize ad operations by interpreting data, adjusting targeting, and recommending improvements to maximise client outcomes.

Daily activities include responding to support queries, providing product guidance, coordinating with technical and product teams on client requirements, and documenting processes and insights. The role also includes preparing performance reports, gathering feedback to inform product enhancements, and contributing to a consistent, high-quality customer experience.

Qualifications

• Strong customer-facing experience with skills in Customer Service and Customer Support.
• Ability to drive Customer Satisfaction through proactive relationship management and problem-solving.
• Excellent Communication skills in German and English, both written and spoken.
• Solid Analytical Skills for interpreting campaign data, performance metrics, and customer behavior.
• Experience in ad operations, digital marketing, or SaaS account management is highly beneficial.
• Comfort working with data dashboards, spreadsheets, and basic reporting tools.
• Collaborative mindset and ability to work cross-functionally with product, engineering, and sales teams.
• Bachelor’s degree or equivalent experience in business, marketing, communications, or a related field.