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Global Service Desk Lead: ITIL, Mentorship & Innovation

Job in Bath, Somerset County, BA1, England, UK
Listing for: Rotork plc
Full Time position
Listed on 2026-07-16
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 45000 - 65000 GBP Yearly GBP 45000.00 65000.00 YEAR
Job Description & How to Apply Below

Rotork plc in the United Kingdom is seeking a Lead Service Desk Analyst to lead a high‑performing support team and act as the senior UK escalation point for global Service Desk matters. You’ll blend hands‑on technical expertise with strong leadership to keep operations running smoothly.

Working with the Global Service Desk Manager, you’ll drive ITIL‑aligned practices and SLAs, coordinate workloads, and use Service Now insights to identify improvement opportunities and raise service standards

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