Automation​/Flow Designer Specialist

Your role

As an Automation / Flow Designer Specialist, you will be responsible for designing, developing, testing, and optimizing automations on the Service Now platform. This role is central to build operational processes into efficient, reusable automated workflows. You will focus on using Flow Designer and Integration Hub to build automations for incident enrichment, alert routing, request fulfilment, and automated remediation, directly contributing to our 'ZERO touch operations' goal.

• Automation Development, Build Reusable Workflows
• Core Automation Build, Reusable Components
• Lifecycle Support and Documentation

• Experience with a strong, hands‑on focus on Service Now automation.
• Expertise in Service Now Flow Designer, Integration-Hub, subflows, custom actions, and classic workflow automation.
• Proven ability to design and implement operational runbooks, enrichment actions, and onboarding accelerators.
• Experience with Service Now scripting (Business Rules, Script Includes, server‑side scripts).
• Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).
• Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.
• Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead, with a deep understanding of operational challenges and automation opportunities.

• Service Now Micro‑Certification – Flow Designer.
• Service Now Micro‑Certification – Integration Hub.
• Service Now Certified Application Developer (CAD).
• Certified Implementation Specialist – IT Service Management (CIS‑ITSM).
• ITIL 4 Foundation.

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like Out Front, Cap Ability or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.

All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.