E2E Service Architect

Your role

The E2E Service Architect will design, define, and govern the end‑to‑end service architecture for a large‑scale, multi‑national Network Management Service for a satellite‑based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi‑vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.

In this role you will play a key role in:

• Architectural Leadership
• Tooling & Automation Strategy
• Governance & Compliance
• Stakeholder Management

Your profile

Required Experience

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect‑level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with Service Now implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non‑terrestrial network (NTN) operations.
• Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi‑vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansing.

Preferred Certifications

• TM Forum Open API or Autonomous Networks certification.
• ITIL v4, Dev Ops, or SRE certification.
• Relevant OSS, cloud, or data engineering certifications.

If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like Out Front, Cap Ability or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.