L2 Support Engineer

About NCR Voyix: NCR Voyix Corporation (NYSE: VYX) is a global platform‑powered leader in unified commerce for shopping and dining, offering a flexible, intelligent platform with end‑to‑end payments capabilities and services. The company is headquartered in Atlanta, Georgia and serves customers in more than 35 countries worldwide.

Title: L2 Support Engineer
Location: Bath, G  – Hybrid

Compensation: 35,000 GBP + Shift allowances 15% annual.

• Answer emails, calls and online chat in a positive and friendly manner.
• Create a record of each customer problem and spot trends when applicable.
• Deliver technical IT support as required to our diverse client base.
• Monitor live customers’ SDS software and infrastructure, troubleshoot issues and escalating issues to the Zynstra Operations Team.
• Manage Windows and Linux server operating systems.
• Assist partners and customers with deploying the SDS software.
• Patch and update the operating systems and SDS software on SDS appliances.
• Fulfill IT maintenance tasks scheduled by other team members.
• Promote and provide support for new products and technologies.
• Manage corporate IT desktops and laptops.
• Onboard new employees: laptop setup, account creation and new user orientation.
• Maintain an up‑to‑date knowledge of our products, technologies and competitors.
• Maintain high customer satisfaction ratings that meet company standards.

• Minimum of 1 year experience in an IT operational support role working with Linux operating systems.
• Good understanding of core internet technologies – routing/switching, DNS, DHCP, firewalls.
• Experience in a customer‑facing technical role with solid technical aptitude, excellent written and oral communication skills, and the ability to deal effectively with people at all levels.
• Strong analytical skills with proven problem‑solving ability.
• Demonstrated willingness to learn and apply new technology.

• Nagios / CheckMK
• Apache CouchDB
• Kubernetes / Docker
• AI Technologies / Microsoft Copilot
• GCP / AWS
• Windows operating systems
• Resilient and redundant file systems (e.g. ZFS, DRBD, btrfs, LVM, RAID, CEPH, clustering solutions)
• Shell scripting (BASH, Python, Perl, Ruby, Power Shell)

• Pension – first class contributions: 3% employee contribution matches 6% from the company; 4% matches 7%; ≥5% matches 8% from the company.
• Employee stock purchase plan: NCRV stock up to 10% of monthly salary at a 15% discount.
• Holiday: 23 shifts (24 standard "9‑5" days + 8 bank holidays) + option to purchase up to 3 extra leave shifts per year (5 days).
• Training:
  Full access to Pluralsight and additional training as needed.
• Medical, dental and life insurances (company contributes 50% of cover) and other benefits such as group income protection, critical illness cover, personal accident insurance, cash plan and childcare vouchers.
• Cycle to work scheme, lifestyle discounts and gym membership discounts.

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information or any other characteristic or conduct protected by law.