IT Support Technician

Job Overview

PLEASE NOTE THIS IS AN INTERNAL ROLE FOR EMPLOYEES OF THE RUH ONLY

Are you a skilled IT professional ready to take the lead on complex technical challenges and drive service excellence?

We are seeking an experienced Band 6 IT Support Technician to play a pivotal role within our IT Services team. This is an exciting opportunity to combine hands‑on technical expertise with leadership responsibilities, helping to deliver reliable, innovative, and high‑quality IT services across the organisation.

In this role, you will be the go‑to expert for resolving complex and business‑critical technical issues, providing advanced support across hardware, software, and network infrastructure. You'll lead the planning and delivery of system upgrades, infrastructure improvements, and strategic technology projects that enhance operational performance and user experience.

Working closely with colleagues, stakeholders, and suppliers, you will help shape the future of IT services by identifying opportunities for improvement, implementing best practices, and ensuring service levels consistently meet organisational needs. You'll also play an important role in mentoring and developing junior team members, fostering a collaborative and high‑performing support environment.

• Providing expert second and third-line technical support for complex IT incidents and problems.
• Leading the delivery of IT infrastructure upgrades, system enhancements, and strategic projects.
• Diagnosing and resolving issues across hardware, software, networking, and digital systems.
• Coaching, supporting, and developing junior members of the IT team.
• Monitoring service performance and ensuring compliance with Service Level Agreements (SLAs).
• Building strong relationships with stakeholders to understand and meet technology requirements.
• Contributing to policy development, service innovation, and continuous improvement initiatives.
• Supporting the implementation of new technologies and best practices across the organisation.

• Significant experience in IT support, infrastructure, or technical services.
• Strong troubleshooting and problem-solving skills across multiple technology platforms.
• Experience managing complex technical incidents and delivering IT projects.
• Excellent communication and stakeholder management abilities.
• A proactive approach to service improvement and innovation.
• The ability to lead, mentor, and inspire colleagues within a busy support environment.

If you're passionate about technology, enjoy solving complex problems, and want to make a real impact through leadership and innovation, we'd love to hear from you.

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

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