Services Portfolio Manager

As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.

The Services Portfolio Manager will own the design, evolution, governance and commercial success of Cloud Direct’s services portfolio, spanning both Managed Services and Professional Services. You will ensure services are clearly defined, commercially viable, operationally ready, easy to sell and continuously improved - connecting strategy, sales, Pre-Sales, delivery, service management and customer outcomes. You will act as the single point of accountability for portfolio clarity and service integrity, aligning teams around a consistent, scalable model that reduces operational friction, improve customer experience and increase the value Cloud Direct delivers through both project-based and recurring services.

A central mandate of the Services Portfolio Manager is to move the full services portfolio from one that is partly capability-led, bespoke and relationship-dependent to one that is clearly packaged, commercially repeatable, operationally controlled and strategically valuable to customers. This includes productising Professional Services offers such as assessments, workshops, implementation packages and project-based engagements, while ensuring a clear path to Managed Services attach where ongoing operation, optimisation or support is required.

The role engages directly with customers on both existing and future offers, ensuring the voice of the customer shapes the portfolio. Operating within the Office of the CTO, the role leads through influence and a cross-functional matrix rather than direct line authority.

You will:

• Own the Services Portfolio strategy and roadmap, spanning Managed Services and Professional Services, aligned to Cloud Direct’s GTM pillars (Cloud & Data/AI Modernisation, AI Productivity, Security & Compliance) and to Microsoft’s direction of travel; maintain a clear view of what is selling, what is not, and why across both project-based and recurring services.
• Mature the portfolio from capability-led to productised, moving Cloud Direct’s services from offers that are partly bespoke, capability-led and relationship-dependent to a portfolio that is clearly packaged, commercially repeatable, operationally controlled and strategically valuable to customers.
• Productise and govern Professional Services offers, including assessments, implementation packages, deployment services and project-based engagements, ensuring each offer has a clear customer outcome, defined scope, delivery assumptions, commercial model, margin expectation and go-to-market narrative.
• Lead development and innovation across the full services portfolio, including existing Managed Services, Professional Services accelerators and future-state services such as Agent Assurance, Fin Ops and Alliance services - from concept and business case through to launch - identifying white space in AI-era consulting, implementation and managed service propositions.
• Own the Services Portfolio lifecycle, running a defined review cadence - quarterly portfolio reviews plus an annual strategic deep-dive - that explicitly decides to refresh, retire or replace each offer, and maintaining a single source of truth for lifecycle status, ownership, pricing, margin, dependencies, delivery readiness and planned changes.
• Act as the single point of accountability for service clarity and portfolio integrity, operating as Design Authority for the services portfolio so service designs, deliverables, scope boundaries and supporting artefacts are clearly defined, meet agreed standards and are fit for purpose. This is a matrixed governance accountability without line management of Professional Services or Managed Services delivery teams.
• Own the commercials for each offer - pricing, packaging, unit economics, project margin, recurring revenue potential and gross margin - ensuring the portfolio remains profitable, competitive and commercially coherent across both one-off project work and recurring managed services.
• Define the customer value proposition and positioning for each offer, partnering with Marketing on how Professional Services and Managed…