L2 Support Engineer

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath.

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath.

You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.

• Answering emails, calls and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spot trends when applicable.
• Deliver technical IT support as required to our diverse client base
• Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
• Management of Windows and Linux server operating systems
• Assisting our partners and customers with deploying the SDS software
• Patching and updating the operating systems and SDS software on SDS Appliances
• Fulfilling IT maintenance tasks scheduled by other team members.
• Promote and provide support for new products and technologies.
• Managing corporate IT desktop and laptops
• Onboarding new employees: laptop setup, account creation and new user orientation
• Maintain an up-to-date knowledge of our products, technologies, and our competitors.
• Maintain high customer satisfaction ratings that meet company standards

• The candidate should have a minimum of 1 years’ experience in an IT Operational support role working with Linux operating systems
• Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
• Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
• Strong analytical skills with proven problem-solving ability.
• Demonstrated willingness to learn and apply new technology.

• Nagios
• CheckMK
• Apache
• CouchDB
• Kubernetes/Docker
• AI Technologies/Microsoft Copilot
• GCP/AWS
• Windows operating systems
• Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
• Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)

Pension – first class contributions:

• 3% employee contribution attracts an additional 6% from the company
• 4% attracts additional 7%
• >=5% attracts additional 8% from the company (this is to be stressed!)

Employee stock purchase plan:

• NCRV stock up to 10% of monthly salary can be bought at a 15%…