IT Service Desk Analyst

IT Service Desk Analyst required by our market leading client in Central Bristol on a hybrid basis.

Artis Recruitment are partnering with a market-leading, award-winning professional services organisation to recruit an enthusiastic and technically capable IT Service Desk Analyst.

This is a fantastic opportunity to join a dynamic and supportive IT team, providing first-class technical support to users across the business. The role offers a competitive salary of £25,000-£28,000, an annual bonus, annual salary review and an excellent wider benefits package.

As an IT Service Desk Analyst, you'll act as the first point of contact for IT-related queries and support requests, delivering a consistently high level of service across a wide range of systems, applications and hardware.

You’ll provide 1st and 2nd line support, troubleshoot technical issues, manage incidents through a call management system and support users through telephone, email, Teams, face-to-face and remote channels.

The role operates on a shift pattern between 08:00 and 19:00, providing coverage across the organisation's core support hours.

• Provide 1st and 2nd line support across IT applications and hardware
• Diagnose and resolve technical issues, escalating where appropriate
• Support software installations, upgrades and system maintenance
• Respond to users via Teams, email, telephone and face-to-face
• Assess the urgency and impact of incidents and prioritise accordingly
• Maintain clear communication with users throughout the resolution process
• Support mobile device administration using Microsoft Intune
• Identify recurring issues and contribute to longer-term improvements
• Follow established IT procedures, escalation processes and asset management protocols

We're looking for someone with strong IT knowledge and a genuine customer-first approach. Ideally, you'll have experience within a professional services or similarly fast-paced environment.

You’ll ideally have experience with:

• Microsoft Office 365
• Active Directory
• SCCM
• Group Policy
• Windows OS
• Telephony and AV systems, including Avaya and video conferencing
• 1st line technical troubleshooting
• Remote support and desktop management

Experience or qualifications in ITIL, Azure Fundamentals, Intune or Windows Server would be advantageous.

Alongside a competitive £25,000-£28,000 salary, the role offers:

• Annual bonus
• Annual salary review
• Contributory pension
• Life assurance
• BUPA healthcare
• 25 days' holiday plus Bank Holidays
• Flexible working
• Enhanced maternity and paternity benefits
• A wide range of health and wellbeing benefits

If you're an experienced IT Service Desk Analyst looking for a permanent role where you can make an impact, develop your technical skills and work within a collaborative professional services environment, we'd love to hear from you.