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Global Service Desk Lead – ITIL & ServiceNow Champion
Job in
Bath, Somerset County, BA1, England, UK
Listed on 2026-09-03
Listing for:
Rotork
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Rotork seeks a Lead Service Desk Analyst to lead a UK-based team within a global IT Service Desk. You will guide complex issue resolution, ensure ITIL-aligned service delivery, and mentor analysts to maintain top service levels. The role focuses on performance, standards, and continuous improvement across the organisation.
Reporting to the Global Service Desk Manager, you’ll leverage Service Now and analytics to drive improvements while upholding SLAs and delivering excellent customer experience.
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