Implementation Specialist

Are you an experienced implementation, onboarding, or client delivery specialist looking to make a genuine difference in healthcare? We are recruiting for an award-winning health tech company based in Bath that builds industry-leading, cloud-based software used across NHS services and healthcare providers nationwide . They are looking for an Implementation Specialist to bridge technology, project delivery, and customer success, ensuring healthcare clients seamlessly adopt their software and get maximum value from go-live .

The Role As an Implementation Specialist, you will own the end-to-end customer onboarding journey, working closely with clinical teams, internal developers, and account managers . Drive End-to-End Delivery:
Lead planning, scoping, software configuration, and deployment tailored to each client's operational workflows . Problem Solving & Go-Live Support:
Serve as the main technical contact during setup, troubleshooting configurations, and removing roadblocks to ensure a smooth go-live . Client Onboarding & Training:
Collaborate with training and support teams to transition clients post-go-live with clear documentation and tailored guidance . Commercial Alignment:
Work alongside Sales and Account Management to keep projects within scope and deliver on commercial commitments . Product Improvement:
Channel client feedback and rollout insights back to Product teams to streamline future release versions . About You We are looking for a collaborative, self-motivated individual who brings a mix of customer-facing delivery skills and structured problem-solving . Essential Requirements:
SaaS Implementation / Onboarding

Experience:

A proven track record in a customer-facing role onboarding software solutions or managing client implementation projects . Sector Interest:
Experience or strong empathy with the health & care sector , NHS workflows, or clinical software environments . Autonomous & Self-Organised:
Able to manage project life cycles, risks, and milestones independently while thriving in a flat, agile team culture . Exceptional Communication:
Skilled at translating complex technical concepts simply for non-technical stakeholders and building trust with clients . UK Eligibility &

Location:

Must have full eligibility to work in the UK without sponsorship (UK Passport or Share Code) and be within easy commuting distance of Bath for hybrid working . Why Apply? Competitive Package: £40,000 – £45,000 salary depending on experience. Great Benefits: 25 days annual leave  bank holidays (buy/sell options), 6% employer pension, private health insurance, and life assurance . Work Environment:
Hybrid working policy, onsite gym, EV charging, and a dedicated personal training/development budget . Meaningful Impact:
Join an innovative, self-managing organisation whose products directly improve patient care and clinical services .

How to Apply

If you have a background in software implementation, client onboarding, or clinical workflow management and want to work in health tech, apply today with your updated CV!